Terms and Conditions


Deposits, as and when requested by TTS's suppliers, may be called for from time to time to secure certain land arrangements; part or all of these may be non-refundable. The deposit constitutes part of the booking conditions and TTS reserves the right to cancel any bookings without prejudice in the event of a deposit or part thereof not being received timeously. Final payments (less any deposit) on bookings must be provided in full prior to clients arriving in the country where TTS is providing services. TTS will send a copy of the invoice by fax or attachment to e-mail once all services are confirmed and they will be payable upon reception. 


A cancellation fee will be charged for the cancellation of confirmed arrangements, according to the case incurred.

  • 45-30 days prior to arrival, 25% of the total tour cost,
  • 29-14 days prior to arrival, 30% of the total tour cost,
  • 13-07 days prior to arrival, 50% of the total tour cost,
  • Less than 7 days, 75% of the total tour cost,
  • No show, 100% of the total tour cost.


Standard group tour plans, however, TTS reserves the right to rearrange the tour itineraries, cancel or substitute elements of any tour plan depending on the local requirements and conditions.


Standard group tour plans are subject to change; TTS reserves the right to rearrange the tour itineraries, cancel, or substitute elements of any tour plan depending on the local requirements and conditions.

Each company of TAVANH TRAVEL SERVICE CO., LTD. (hereinafter referred to as “TTS") represents airlines, tour operators, service suppliers, and other travel organizations as agents only, whether this be a specified itinerary out of a brochure or a tailored quote. 

All vouchers, receipts, and tickets are issued subject to the terms and conditions specified by the suppliers, and, by accepting the vouchers and tickets and/or utilizing their services, any person participating in any of these tours or packages becomes contractually bound to the supplier thereof.

TTS and any holding, parent, subsidiary, affiliated or associated company or representative shall not be liable for any loss, injury, or damage to any person and/or belongings, and the passenger hereby indemnifies TTS in this regard. furthermore, does not accept liability for any actions, errors, or omissions on the part of any principal or third party and/or their agents, which may be prejudicial to the passenger or result in loss in any way or form whatsoever.

Those parties for whom TTS acts as agent may be acquitted from responsibility in that they act as agents themselves or have contracted out of liability, as may the ultimate principals such as hotels, car hire and coach operators, and it is therefore recommended that appropriate insurance be taken out by all travelers.

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tavanhtravel@gmail.com | (856-21) 240-744 or 241-018